top of page

Frequently Asked Questions (FAQs)

1. What platform do you use for classes?

We conduct live online sessions through trusted platforms such as Zoom, Google Meet, or DingTalk. Once your registration is complete, we’ll send you a secure link to access your class.

2. What subjects and languages do you offer?

We offer a wide range of engaging programs:

  • Language Arts: Mandarin, Cantonese, Spanish, English, French, and German

  • Academic Subjects: Math, Phonics, Reading Comprehension (all levels), K-12 Writing, AP & SAT Prep

  • Enrichment: STEAM programs, Homework Help, and Study Groups

3. How do I choose the right class for my child?

We offer a free consultation to evaluate your child’s level and interests. Based on the results, our academic coach will recommend a suitable program. One demo class is also available before enrollment.

4. Do you offer private or group lessons?

Yes, we offer both!

  • Private Lessons: Personalized, one-on-one support

  • Group Classes: Interactive, social learning environment

5. What age group are the programs designed for?

Our programs are tailored for K-12 students (ages 4–18). Each class is thoughtfully designed to match the developmental stage of the age group it serves.

6. Can parents join or observe the class?

Absolutely. Parents are encouraged to help children connect during the first few sessions. You’re also welcome to observe and share feedback via email with the academic coach.

7. What if my child misses a class?

With at least 24 hours’ notice, we can offer a make-up class or provide a recorded session, depending on the program structure.

8. Do students receive homework or materials?

Yes, depending on the program, your child may receive light homework, digital worksheets, or fun take-home activities to reinforce learning. All materials are shared digitally.

9. How do I register and make a payment?

You can register through our online form or by contacting us directly. We accept payments via:

  • Zelle

  • E-transfer

  • Credit Card

  • PayPal

10. Do you offer sibling or referral discounts?

Yes! We offer family discounts and referral incentives. Please contact us to learn about current promotions.

11. Can my child join in the middle of a term?

Yes, new students are welcome to join. We’ll ensure they receive support to catch up and feel comfortable in class.

12. How will I know about my child’s progress?

We provide regular progress reports and feedback. Communication is open via our online portal or email, and we’re happy to connect with you at any time.

bottom of page